Support

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Frequently Asked Questions

Advice and answers from the Storyhub team

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Storyhub FAQ's

What is Storyhub?

Storyhub is a unique app to help you understand your business.

All your data is available to you in easy to understand, shareable stories.

You don’t need to be a data scientist or spend a ton of money on consultants to understand your business in detail. Using a unique method, all of your sales, service, returns, and review data can be monitored 24/7.

Storyhub then surfaces important insights to you. Insights that will materially impact the way you run your business.

How does Storyhub create a story?

Each story has it’s own unique recipe. While we don’t share the specific recipes, let’s dig into how we do it.

Here’s a good example;

How were we able to create this story with certainty?

  • We worked with the merchant’s order, customer, and post-sale review data.
  • We were able to link the customer experience through these three data types.
  • Then, our text analytics identified the age group of those most affected.
  • We were also able to show that these customers required a different type of service level.

As a result of this story, this merchant made a change to their FAQ’s and  reduced their inbound emails by almost 4% while increasing their customer satisfaction.

It’s this unique mixture of data sources, technology and smarts that makes our stories so interesting and, more importantly, useful.

 

 

How do I share a Story?

Thanks for asking!

We’ve made it really easy to share. At the bottom right of each story is a share button, right next to the Like heart –

CSAT Story

When you click this button you’ll have the opportunity to share the story with anyone you like. If your colleagues aren’t listed you can enter their email and they will be invited to join Storyhub!

 

How do I downgrade or upgrade my account?

If you need to change your plan, we want to make the process as easy as possible.

It’s really simple.

  1. Go to your Shopify store account.
  2. Click on Apps
  3. Select the Daily Store News App
  4. Then click “Change my Subscription” and you’ll see this page.

5. Click on the plan you wish to Downgrade/Upgrade to.

6. Approve the subscription (even for free) and you’re all set!

 

How do you access my data

We access your information through Shopify’s partner program which strongly protects it’s Merchant’s data.

We only access information like Orders and Customers that we need to create your stories. We never share or sell your data and never would. We have been stringently vetted by Shopify in order to fulfill it’s strong security requirements.

If you have any concerns or further questions about your data or access to your store please reach out to us.

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StoryHub FAQ’s

Advice and answers from the StoryHub team

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.6.5″ width=”60%” locked=”off”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_accordion open_toggle_background_color=”#f7f8fc” closed_toggle_background_color=”#f7f8fc” icon_color=”#51b0e0″ module_class=”faq_box” _builder_version=”4.6.5″ toggle_font=”|600|||||||” toggle_line_height=”1.6em” body_font=”|300|||||||” body_font_size=”16px” body_line_height=”1.5em” border_radii=”on|6px|6px|6px|6px” border_width_all=”0px”][et_pb_accordion_item title=”What is StoryHub?” open=”on” _builder_version=”4.6.5″ body_font=”|300|||||||” body_line_height=”1.5em” background_color=”#ffffff” background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_vertical=”3px” box_shadow_blur=”10px” box_shadow_spread=”0px” box_shadow_color=”rgba(38,59,94,0.1)”]

StoryHub is a unique app to help you understand your business.

All your data is available to you in easy to understand, shareable stories.

You don’t need to be a data scientist or spend a ton of money on consultants to understand your business in detail. Using a unique method, all of your sales, service, returns, and review data can be monitored 24/7.

StoryHub then surfaces important insights to you. Insights that will materially impact the way you run your business.

We hope this helps – Check out our FAQ section for more answers

[/et_pb_accordion_item][et_pb_accordion_item title=”How does StoryHub create a story?” _builder_version=”4.6.5″ body_font=”|300|||||||” body_line_height=”1.5em” background_color=”#ffffff” background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_vertical=”3px” box_shadow_blur=”10px” box_shadow_spread=”0px” box_shadow_color=”rgba(38,59,94,0.1)” open=”off”]

Each story has it’s own unique recipe. While we don’t share the specific recipes, let’s dig into how we do it.

Here’s a good example;

How were we able to create this story with certainty?

  • We worked with the merchant’s order, customer, and post-sale review data.
  • We were able to link the customer experience through these three data types.
  • Then, our text analytics identified the age group of those most affected.
  • We were also able to show that these customers required a different type of service level.

As a result of this story, this merchant made a change to their FAQ’s and  reduced their inbound emails by almost 4% while increasing their customer satisfaction.

It’s this unique mixture of data sources, technology and smarts that makes our stories so interesting and, more importantly, useful.

We hope this helps – Check out our FAQ section for more answers

[/et_pb_accordion_item][et_pb_accordion_item title=”How do I share a Story?” _builder_version=”4.6.5″ body_font=”|300|||||||” body_line_height=”1.5em” background_color=”#ffffff” background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_vertical=”3px” box_shadow_blur=”10px” box_shadow_spread=”0px” box_shadow_color=”rgba(38,59,94,0.1)” open=”off”]

Thanks for asking!

We’ve made it really easy to share. At the bottom right of each story is a share button, right next to the Like heart –

CSAT Story

When you click this button you’ll have the opportunity to share the story with anyone you like. If your colleagues aren’t listed you can enter their email and they will be invited to join StoryHub!

We hope this helps – Check out our FAQ section for more answers.

[/et_pb_accordion_item][et_pb_accordion_item title=”How do I downgrade or upgrade my account?” _builder_version=”4.6.5″ body_font=”|300|||||||” body_line_height=”1.5em” background_color=”#ffffff” background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_vertical=”3px” box_shadow_blur=”10px” box_shadow_spread=”0px” box_shadow_color=”rgba(38,59,94,0.1)” open=”off”]

If you need to change your plan, we want to make the process as easy as possible.

It’s really simple.

  1. Go to your Shopify store account.
  2. Click on Apps
  3. Select the Daily Store News App
  4. Then click “Change my Subscription” and you’ll see this page.

5. Click on the plan you wish to Downgrade/Upgrade to.
6. Approve the subscription (even for free) and you’re all set!

We hope this helps – Check out our FAQ section for more answers

[/et_pb_accordion_item][et_pb_accordion_item title=”How do you access my data” _builder_version=”4.6.5″ body_font=”|300|||||||” body_line_height=”1.5em” background_color=”#ffffff” background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_vertical=”3px” box_shadow_blur=”10px” box_shadow_spread=”0px” box_shadow_color=”rgba(38,59,94,0.1)” open=”off”]

We access your information through Shopify’s partner program which strongly protects it’s Merchant’s data.

We only access the information that we need to create your stories. We never share or sell your data and never would. We have been stringently vetted by Shopify in order to fulfill it’s strong security requirements.

If you have any concerns or further questions about your data or access to your store please reach out to us.

We hope this helps – Check out our FAQ section for more answers

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