Archived
lane stadium north end zone expansion, x64 native tools command prompt for vs 2019, why is uncritical thinking so common, lee county arrests mugshots, south gippsland highway accident 2021, florida man radio shannon burke, breakaway roping horses for sale in
Archived
meatloaf recipe for dogs with kidney disease, shelton, wa police reports, arizona arthritis and rheumatology flagstaff, karen denise aubert married, hipc returns letter, tear jerkers ice cream, hutto 9th grade center bell schedule, ian healy daughter, josephine burge walter ryan
18 Aug
Retail Industrial Complex
The Retail Industrial Complex: How Did We Get Here and Where Are We Going? Sam Walton opened the first Walmart in Bentonville, Arkansas in 1962. He had a vision of offering high-quality goods at low prices to the people in
12 Apr
Top 5 CX Heartbreakers
To paraphrase Shakespeare, “How do I disappoint thee customers? Let me count the ways.“ With a customer experience being the key to making them happy and earning their continued business, it’s important to keep track on where things aren’t going well.
29 Mar
Why don’t brand curious customers convert and stay with your brand?
Over the years I’ve purchased from a lot of direct to consumer (DTC) brands. Always rooting for the underdog, they appealed to me on multiple levels. As a contrarian, the fact that these brands weren’t the default choice, made them
12 Mar
Is Deflection a Curse Word in CX?
Having spent a lot of time over the years in Customer Experience/Support worlds, you get used to a certain vibe about customers.. Some of it comes with the territory given that most interactions are about problems, it’s an easy trap
